360 Smarter Stack Foundation Course

Course Goal: Give learners a solid understanding of the 360 Smarter Stack, its 8 layers, and how it creates smarter workplaces.

Module 1: Welcome & Orientation

Course introduction and learning outcomes
Why smart workplaces matter now
What is a “stack”? (concept and analogy)
How this framework was developed and why it’s needed

Module 2: The Big Picture

Overview of the 360 Smarter Stack
How the 8 layers build on each other
Real-world examples of smart workplace challenges the stack solves
Quick quiz: “Which layers matter most to your role?”

Module 3: Layer 1 – Vision & Value

Defining business objectives and success metrics
Linking smart initiatives to strategy, ROI, and ESG goals
Stakeholder alignment and executive sponsorship
Case study: A company that failed/succeeded due to clarity of vision

Module 4: Layer 2 – Operations & Culture

Role of cross-functional teams and governance
Change management and training plans
Creating champions and feedback loops
Activity: Identify your “smart workplace champions”

Module 5: Layer 3 – User Experience

Mapping user journeys (employees, visitors, facilities)
Designing intuitive, inclusive, and accessible touchpoints
The importance of pilots and testing
Quick exercise: Audit a user journey in your own office

Module 6: Layer 4 – Applications & Services

Core apps: booking, wayfinding, visitor management
Integration with HR, IT, and building systems
Monitoring adoption and usage
Example: Picking the right workplace platform

Module 7: Layer 5 – Data & Context

Sources of data: occupancy, energy, environmental
Turning data into actionable insights
Role of dashboards and analytics in decision-making
Mini demo: What a “data-driven office” looks like

Module 8: Layer 6 – Integration Layer

Why integration is the glue of the smart office
APIs, middleware, and standards (MQTT, BACnet, REST) explained simply
Ensuring systems talk to each other
Real-world example of poor integration causing failure

Module 9: Layer 7 – Systems & Devices

IoT sensors, AV, lighting, HVAC, access control
Device lifecycle and security considerations
Asset registers and commissioning checks
Exercise: Spot the devices in your current workplace

Module 10: Layer 8 – Physical Environment

Infrastructure: cabling, racks, PoE, resilience
Coordinating IT with M&E (mechanical & electrical)
Why physical readiness underpins everything else
Case study: Project delays due to overlooked infrastructure

Module 11: Bringing It All Together

Review of all 8 layers
How they interconnect and reinforce one another
Mapping the stack to project delivery phases (bridge to Practitioner course)
Activity: Draft a mini “stack snapshot” for your workplace

Module 12: Next Steps & Certification

Final quiz / knowledge check
Downloadable Foundation Certificate of Completion
How to move forward: Practitioner course pathway
Invitation to join the 360 Smarter Stack community